Our Team

Vital Medical Billing & Consulting's employees are highly-trained, experienced and dedicated to the success of our business.

Dawn Swanson



With over 25 years experience in Medical Practice Management and Medical Billing, Dawn knows what it takes to master the Revenue Cycle.

In 2016, Dawn and Ashley founded Vital Medical Billing & Consulting.  Their expertise allows our clients to focus on patient care and not be overwhelmed with the increasingly complex insurance regulations, billing and claims.

In her free time, Dawn enjoys spending time with her husband, family and enjoying the lake life.


Professional development


Certified Healthcare Manager



Certified Professional Biller



Business Management

Cassie Roper

Payment Posting, Patient Account Representative


Cassie joined Vital MBC shortly after we opened our doors.  She came to us with over 8 years of experience in medical billing.  Cassie handles multiple responsibilities daily, each one with dedication and hard work.  Cassie has proven to be an asset to our organization.

In her free time, Cassie loves spending time with her family and enjoying football.


Professional development


Diploma - Medical Billing and Coding


Michelle Frazier

Surgical Coder


Michelle is a Certified Professional Coder (CPC) and has over 7 years of extensive Urology Billing experience.   She enjoys surgical billing and coding and working insurance denials.  Michelle is an expert in getting surgical claims paid in a timely and efficient manner.   She is highly competent, resourceful and an asset to our team.

In her free time, she enjoys spending time with her husband, son and their Boston Terrier. 


Professional development

2012 - Current

CPC Certificate


2011 - Current

Medical Coding Certificate


2015 - Current

AAPC ICD-10 Certified



AAPC Associate

AAPC Member 2012-Current

Andrea Hix

Claims Denial Specialists


Andrea joined Vital Medical Billing Company in July, 2018.  She has over 8 years of experience specializing in Claim Denials and Appeals, Coding and Medical Billing.


In Andrea's spare time, she enjoys being with Family and my daughter. 


Professional development


Certified Medical Coding and Billing Certificate

Nashville State Community College


2011 - Current

AAPC Certified Professional Coder (CPC)


2016 - Current

AAPC ICD-10 Certified Professional Biller (CPB)

Jamie Brown

Marketing Specialist and Billing Clerk


Jamie joined Vital Medical Billing and Consulting in 2019.  She has over 8 years’ experience in the healthcare and dental field.  Jamie has a vast amount of experience obtaining and securing pre authorizations from insurance carriers. Jamie loves everything healthcare related, helping others and advocating for patients. 


In her spare time, Jamie enjoys spending time with her daughter, family and friends.  She also enjoys staying busy and traveling. 


Courtney Cantrell

Credentialing Specialist



Courtney joined Vital Medical Billing Company in 2019 with six years years of healthcare experience.  


She has her Associates Degree in Business Administration and is currently pursuing her bachelor’s degree.   Courtney has extensive knowledge in Credentialing, Practice Management and Medical Billing.


In her spare time, she enjoys spending time with her son, being outdoors and traveling.



Professional Development


Associates Business Administration

Chattanooga State


Jamie Hawkins

Claims Denial Specialists


Jamie joined Vital Medical Billing Company in 2019.  She has over 7 years of healthcare experience.  Jamie specializes in Claim Denials,  Appeals and Medical Billing.  She loves the responsibility and challenges of working with insurance companies.


In Jamie's spare time, she enjoys exploring the outdoors, kayaking and spending time with her family and friends. 


Professional development


Tennessee Technological University


Lee Katsiris

AR Specialist


Lee joined Vital MBC in 2019.   She has several years of billing experience and is an expert in working claim denials. 

In her spare time, Lee enjoys working at her local elementary school and spending time with her family.



Contact Us Today!

To schedule an appointment or find out more about the services we offer, please call us at

(762) 220-1800

or send us an email to info@vitalmbc.com.


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