Our Team

Dawn Swanson

Founder

With over 25 years experience in Medical Practice Management and Medical Billing, Dawn knows what it takes to master the Revenue Cycle.

In 2016, Dawn and Ashley founded Vital Medical Billing & Consulting.  Their expertise allows our clients to focus on patient care and not be overwhelmed with the increasingly complex insurance regulations, billing and claims.

In her free time, Dawn enjoys spending time with her husband, family and enjoying the lake life.

Professional development

2012

Certified Healthcare Manager

2016

Certified Professional Biller

1988

Business Management

Cassie Roper

Senior Leader, Payment Posting, Patient Account Representative

Cassie joined Vital MBC shortly after we opened our doors.  She came to us with over 8 years of experience in medical billing.  Cassie handles multiple responsibilities daily, each one with dedication and hard work.  Cassie has proven to be an asset to our organization.

In her free time, Cassie loves spending time with her family and enjoying football.

Professional development

2006

Diploma - Medical Billing and Coding

Andrea Hix

Claims Denial Specialists

Andrea joined Vital Medical Billing Company in July, 2018.  She has over 8 years of experience specializing in Claim Denials and Appeals, Coding and Medical Billing.

In Andrea's spare time, she enjoys being with Family and my daughter. 

Professional development

2010

Certified Medical Coding and Billing Certificate

Nashville State Community College

2011 - Current

AAPC Certified Professional Coder (CPC)

2016 - Current

AAPC ICD-10 Certified Professional Biller (CPB)

Tracy Walker

AR Specialist

Tracy joined Vital MBC in 2021.   She has over 22 years of experience in the healthcare field.   Tracy has a wide range of knowledge across all aspects of the medical field from the patient care side to the billing and claim side.   She specializes in claim denials and insurance claim follow-ups.

In her spare time, Tracy enjoys reading, doing crafts and spending time with her husband and three beautiful children.

Courtney Cantrell

Credentialing Specialist

Courtney joined Vital Medical Billing Company in 2019 with six years years of healthcare experience.  

She has her Associates Degree in Business Administration and is currently pursuing her bachelor’s degree.   Courtney has extensive knowledge in Credentialing, Practice Management and Medical Billing.

In her spare time, she enjoys spending time with her son, being outdoors and traveling.

Professional Development

2015

Associates Business Administration

Chattanooga State

Catrena Pollock

Billing & Revenue Cycle Specialist

Catrena joined Vital Medical Billing Company in 2023.   Catrena has over 8 years of Medical Revenue Cycle Management experience with a variety of different specialties.  

She has her Associates Degree in Medical Office & Administration and is pursuing her certifications.  

In Catrena's free time, she loves to spend quality time with her son and husband whether it's staying inside the house or finding something outdoors.  

Professional Development

2015

Associates Degree Medical Office and Administration

Southern Technical College

Michelle Frazier

Surgical Coder

Michelle is a Certified Professional Coder (CPC) and has over 7 years of extensive Urology Billing experience.   She enjoys surgical billing and coding and working insurance denials.  Michelle is an expert in getting surgical claims paid in a timely and efficient manner.   She is highly competent, resourceful and an asset to our team.

In her free time, she enjoys spending time with her husband, son and their Boston Terrier. 

Professional development

2012 - Current

CPC Certificate

2011 - Current

Medical Coding Certificate

2015 - Current

AAPC ICD-10 Certified

2017

AAPC Associate

AAPC Member 2012-Current