Our Team

Vital Medical Billing & Consulting's employees are highly-trained, experienced and dedicated to the success of our business.

Dawn Swanson



With over 25 years experience in Medical Practice Management and Medical Billing, Dawn knows what it takes to master the Revenue Cycle.

In 2016, Dawn and Ashley founded Vital Medical Billing & Consulting.  Their expertise allows our clients to focus on patient care and not be overwhelmed with the increasingly complex insurance regulations, billing and claims.

In her free time, Dawn enjoys spending time with her husband, family and enjoying the lake life.


Professional development


Certified Healthcare Manager



Certified Professional Biller



Business Management

Cassie Roper

Senior Leader, Payment Posting, Patient Account Representative


Cassie joined Vital MBC shortly after we opened our doors.  She came to us with over 8 years of experience in medical billing.  Cassie handles multiple responsibilities daily, each one with dedication and hard work.  Cassie has proven to be an asset to our organization.

In her free time, Cassie loves spending time with her family and enjoying football.


Professional development


Diploma - Medical Billing and Coding


Andrea Hix

Claims Denial Specialists


Andrea joined Vital Medical Billing Company in July, 2018.  She has over 8 years of experience specializing in Claim Denials and Appeals, Coding and Medical Billing.


In Andrea's spare time, she enjoys being with Family and my daughter. 


Professional development


Certified Medical Coding and Billing Certificate

Nashville State Community College


2011 - Current

AAPC Certified Professional Coder (CPC)


2016 - Current

AAPC ICD-10 Certified Professional Biller (CPB)

Tracy Walker

AR Specialist


Tracy joined Vital MBC in 2021.   She has over 22 years of experience in the healthcare field.   Tracy has a wide range of knowledge across all aspects of the medical field from the patient care side to the billing and claim side.   She specializes in claim denials and insurance claim follow-ups.

In her spare time, Tracy enjoys reading, doing crafts and spending time with her husband and three beautiful children.



Courtney Cantrell

Credentialing Specialist



Courtney joined Vital Medical Billing Company in 2019 with six years years of healthcare experience.  


She has her Associates Degree in Business Administration and is currently pursuing her bachelor’s degree.   Courtney has extensive knowledge in Credentialing, Practice Management and Medical Billing.


In her spare time, she enjoys spending time with her son, being outdoors and traveling.



Professional Development


Associates Business Administration

Chattanooga State


Jaime Wilson

Billing & Revenue Cycle Specialist


Jaime joined Vital Medical Billing Company in April 2024.   As a dedicated medical billing specialist since 2011, she finds great satisfaction in resolving claim denials, managing insurance A/R, and ensuring clean claim submissions.  


Outside of her professional life, Jaime treasures time with her four boys and family.   She enjoys football, baseball, beach outings and gardening.  Her guiding principle “You can never go wrong by doing what is right,” is cherished piece of wisdom from her father.


Michelle Frazier

Surgical Coder


Michelle is a Certified Professional Coder (CPC) and has over 7 years of extensive Urology Billing experience.   She enjoys surgical billing and coding and working insurance denials.  Michelle is an expert in getting surgical claims paid in a timely and efficient manner.   She is highly competent, resourceful and an asset to our team.

In her free time, she enjoys spending time with her husband, son and their Boston Terrier. 


Professional development

2012 - Current

CPC Certificate


2011 - Current

Medical Coding Certificate


2015 - Current

AAPC ICD-10 Certified



AAPC Associate

AAPC Member 2012-Current

Contact Us Today!

To schedule an appointment or find out more about the services we offer, please call us at


or send us an email to info@vitalmbc.com


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